ECG to Move Meter Application and Other Services Online From February 1

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Plans have been disclosed by the Electricity Company of Ghana Limited (ECG) to move its services—including new connections, independent meters, and extra loads—to a digital platform. These features will only be available through the ECG Mobile App as of February 1, 2024.


Aligned with ECG's digital transformation objective, this strategic initiative aims to enhance customer service efficiency. ECG has emphasized how important it is to submit proper and up-to-date contact information during the application process, since phone numbers submitted will be used for any correspondence related to the applications.


The company has advised customers to ensure that they provide precise information when applying for the service, as all responses related to their applications will be communicated to them through the contact telephone numbers provided.



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